Use PayEasy for the business we review
This policy forms part of the Terms of Service and applies to applications, seller accounts, checkout and buy links, APIs, integrations, and cashout requests. Use PayEasy only for genuine, lawful business activity that is permitted by every relevant provider and accurately described to customers.
An approval covers the business and activity reviewed, not undisclosed sellers or any product you later choose to add. Tell us before a material change. Do not rent an account, resell access, process for undisclosed third parties, or route a suspended business through another seller.
Prohibited products and conduct
You must not use PayEasy for:
- Fraud, stolen cards, unauthorised charges, fabricated sales, false delivery evidence, refund abuse, payment laundering, or deliberate concealment of the true seller or transaction.
- Money laundering, terrorism financing, sanctions evasion, illegal fundraising, or transactions barred by law or applicable trade restrictions.
- Stolen credentials or data, counterfeit goods, pirated content, or goods and services you do not have the right to sell.
- Malware, phishing, credential theft, unauthorised access, denial-of-service activity, or products principally designed to facilitate crime.
- Child sexual exploitation, human trafficking, non-consensual sexual content, unlawful violence, or any other illegal content or service.
- Deceptive investment schemes, hidden recurring charges, misleading prices, false product descriptions, systematic non-delivery, or claims of guaranteed profit or protected funds that are untrue.
- Any category prohibited by the payment provider, including provider-prohibited adult services, gambling, or regulated goods. Legal availability in one place does not make a category eligible for processing.
Do not label commercial payments as gifts, split transactions to avoid review, instruct customers to mislead a bank or processor, or disguise a prohibited product with a generic description. Stripe’s generic payment-link label does not permit misrepresentation of the underlying sale.
Provider approval is independent
Stripe, Wise, banks, networks, wallet services, and storefront platforms impose independent rules. A PayEasy approval, a working API key, or a higher fee does not override them. We do not promise that a provider approves a seller, a multi-seller arrangement, or a cryptocurrency payout route merely because PayEasy accepts an application.
Payment aggregation, financial services, regulated products, or activities involving cryptocurrency can require specific permission or be prohibited. Check the rules applicable to the actual account, region, and service. In particular, review Stripe’s business restrictions and Wise’s cryptocurrency restrictions. Do not use an alternative account or destination to evade a refusal.
Pause new activity where eligibility is uncertain and seek clarification. Long-delivery orders, subscriptions, high-value virtual goods, financial products, and other higher-exposure activity may need additional review; listing an example here does not mean PayEasy supports it.
Treat customers and their information properly
Identify your business, accurately describe the product, state the price and currency, explain delivery and refund conditions, and obtain valid payment authorisation. Fulfil paid orders and keep proportionate delivery and customer-service evidence. Do not claim that PayEasy insures a purchase or takes over your product, tax, or support obligations.
Use customer data only for a lawful purpose and share only what is needed. Do not send full card details, account passwords, API keys, private wallet keys, recovery phrases, or unnecessary sensitive information through product titles, references, URLs, or general support messages. Use only payout destinations you are entitled to control.
Refund, chargeback, and cashout records must reflect real events. A dashboard entry is not permission to issue a false refund claim, avoid a genuine customer obligation, or charge a customer twice.
Keep integrations and accounts secure
Use documented interfaces and credentials for your own authorised account. Keep API keys on your backend. Respect rate limits, seller ownership checks, session protections, idempotency rules, and test/live separation. Do not probe other sellers’ references, forge payment status, alter a hold or balance, or try to cash out sandbox funds.
Do not attack the service or a connected provider, defeat security or fraud checks, or request that transaction information be falsified. Browser privacy settings do not authorise deception of a processor. Report a vulnerability through support, stop if another person’s data is exposed, and do not download additional records. A report does not grant permission for disruptive testing or create a bounty programme.
Reviews, restrictions, and funds
We may request relevant evidence, decline activity, pause new payments, restrict access, or hold cashout requests where reasonably necessary for this policy, security, provider instructions, or law. Urgent measures may come before notice. We will consider relevant information and explain a decision where lawful; confidential investigation details may remain protected.
Restrictions do not turn seller money into PayEasy’s property, erase customer rights, or justify unrelated deductions. Holds, refunds, disputes, and provider losses must be attributed and reconciled under the funds-at-risk terms. Funds actually recovered must still be accounted for to the relevant seller. Lawful recordkeeping and outstanding obligations can survive closure.
Report abuse or ask for review
Contact [email protected] or @chris_payeasy on Telegram with your business name, relevant reference, a concise explanation, and the evidence needed to understand the issue. Do not attach passwords, API secrets, card details, or wallet recovery phrases.
We may update this policy when the service or provider requirements change, with appropriate notice for material changes. Mandatory law and genuine provider restrictions continue to apply regardless of an earlier PayEasy decision.
Questions about this policy?